Shipping policy

Astranest Shipping Policy

At Astranest, we are committed to delivering your jewelry safely, quickly, and beautifully packaged. Please read our shipping policy below for full details.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).
  • Customized or made-to-order jewelry may take 5–10 business days to process.
  • Once your order is shipped, you will receive a confirmation email with tracking details.

2. Shipping Time & Delivery

  • Standard Shipping (India): 3–7 business days
  • Express Shipping (India): 1–3 business days (additional charges apply)
  • International Shipping: 7–15 business days (depending on location)

Please note that delivery times may vary due to unforeseen circumstances such as courier delays or high demand periods.

3. Shipping Charges

  • Free standard shipping on all prepaid orders above ₹[your amount].
  • A flat shipping fee of ₹[your fee] applies to orders below this amount.
  • Express shipping charges will be calculated at checkout.
  • International shipping fees vary based on destination and will be shown at checkout.

4. Order Tracking

  • Once your order is dispatched, you will receive a tracking link via email/SMS.
  • You can track your shipment in real time using the provided link.

5. Packaging

  • All Astranest jewelry is carefully packed in secure, tamper-proof, and elegant packaging to ensure safe delivery and a premium unboxing experience.

6. Delivery Issues

  • If your order is delayed, lost, or marked as delivered but not received, please contact us within 48 hours of the delivery update.
  • We will coordinate with the courier partner to resolve the issue promptly.

7. Incorrect Address

  • Please ensure that your shipping details are accurate.
  • Astranest is not responsible for delays or losses due to incorrect or incomplete addresses.
  • If you need to update your address, contact us within 12 hours of placing your order.

8. International Duties & Taxes

  • International orders may be subject to custom duties or taxes, which are the responsibility of the customer.
  • These charges are not included in the product or shipping price.

9. Contact Us

For any shipping-related queries, feel free to reach out:

  • Email: astranest5@gmail.com
  • Phone/WhatsApp: 9015866355